Welcome to Our Support Page
Welcome to Selfcast’s support page! We’re here to assist you with any questions, concerns, or issues you may have regarding our products or services. Whether you’re a new customer exploring our offerings or a long-time user seeking assistance, you’ve come to the right place.
How Can We Help You?
Below, you’ll find resources to help you get the most out of your experience with Selfcast. From frequently asked questions to troubleshooting guides, we’ve curated a collection of helpful information to address common queries and concerns. If you can’t find what you’re looking for or need further assistance, don’t hesitate to reach out to our dedicated support team.
Frequently Asked Questions (FAQs):
Login problems – I can’t log in
- First, make sure that you are on the newest version of the app. Go to the App Store or Google Play Store and search for Selfcast, check if there is a version ready to be downloaded.
- Make sure you are using the correct email
- If you still can’t log in, please try to reset your password and create a new one. You will receive an email within a couple of minutes with a link.
How to subscribe in the Selfcast app
- Go to Settings in the Selfcast App
- Click on Subscription
- Click on the subscription you want to purchase
- Once your purchase is completed, you will see “RESTORE PURCHASES”
Payment problems
Thank you for your inquiry! We are sorry to hear that you are experiencing a problem.
PLEASE FOLLOW THE STEPS BELOW – IF THE PROBLEM CONTINUES – GO TO THE NEXT STEP:
- Try refreshing the Subscription page in the App by swiping down – please watch the attached video
- Make sure you are on the newest version of the App. Go to the App Store or Google Play to update the App.
- Log out of the app and log in again
If the problem persists please send:
- A screenshot of the Subscription page in the app. You will find it under Settings.
- A screenshot of the Payment page in your phone. You will find it under Settings – Subscriptions.
How to unsubscribe your subscriptions:
To unsubscribe you must go to settings on your phone.
Unsubscribe on an iPhone:
- Open the settings app on your phone
- Tap your name
- Tap subscriptions
- Tap the subscription you want to manage
- Tap cancel subscription (If you don’t see it, then you are already unsubscribed and wont be renewed)
Unsubscribe on an Android:
- Open the google play store app
- Tap you google account profile picture
- Tap Payments and subscriptions.
- Tap Subscriptions.
- Tap the active subscription you wish to cancel.
- Tap cancel subscription.
- Tap a reason for subscribing. (You can choose not to answer)
- Tap Continue.
- Tap Cancel Subscription to unsubscribe from the app.
How to delete your account
- Click on settings in the Selfcast App
- Click “Delete account”
- Deleting your account will permanently erase all data assigned to it. Subscriptions will remain active until their expiry date and you will not be eligible for a refund. After you delete your account, producers will no longer be able to book you for jobs. Please make sure you have stored any valuable information before deleting your account. NOTE: This action cannot be undone!
How do I deactivate my profile?
If you wish to deactivate your profile, please reach out to support and they will deactivate it for you. We can activate your account again when you are ready to get booked. support@selfcast.com
Who has access to my data?
You are in good hands with Selfcast, no one but approved producers have access to your profiles. It is very important to us that our talents can safely upload a cast to a job without other people can see it. So all the material goes to the person’s intended. Only the Selfcast local partners have access to a talent’s contact information. So you will not get spammed by people with bad intentions, your data is secure with us.
I can’t apply for a job, isn’t the app free?
Selfcast is a company. Like all other companies, we have expenses for salaries, offices, development, materials, IT, equipment, etc. Selfcast mediates thousands of jobs throughout Europe to our members every year. In addition, we never charge a fee of our members’ salaries. That way our members get the best and highest paid jobs in the industry. A lot of jobs are still free to apply, but the Salary is limited compared to the premium jobs. All the same features are available
Other questions
I received a push message, am I booked?
If the push message doesn’t say ‘’Congratulations you are booked’’ then you are not yet booked. But perhaps you will, so keep an eye on your phone and read the push messages carefully.
I’ve done the job but haven’t received payment
Please note that Selfcast only mediates the contact between Producers and Talents.
It is always the Producer who is your employer. Selfcast can not be held liable if the employer is not reliable, does not pay wages, does not comply with agreements, etc. Normally it takes 30 to 60 business days for the Salary to be paid
How do I apply for a job for my child under 18?
Normally it’s best to have a profile for the person who is applying for the role. But a family subscription will come out in the future. But for now, do the following:
- Apply the job with your own profile
- Upload a photo and video of your child
- Write in the Notes field your child’s name, age and measurements.
Why am I never booked?
In this industry, there is a lot of factors that go into picking the right talents for the role. Sometimes you are too tall and other times you are too small. But with Selfcast you have the biggest selections of jobs, premium and free, and the more jobs, the more opportunities.
Where are the jobs from other countries?
The jobs are filtered to start by showing you the jobs in your home country. To see the jobs from other countries scroll down under ‘’more jobs’’ and they will appear. Make sure to check if travel expenses are covered.
Do I need to be a professional to create a profile?
No, Selfcast is for everyone, you can have as much or as little experience.
Is Selfcast for professionals?
Yes, it is. When you’re a professional actor you will have access to all the features in the app for free. All you have to do is choose ‘’professional actor’’ under ‘’talent type’’ and the app will ask you to upload a link or a file. It should be your resume or your profile from you national actors union. A local partner will manually go through your application and approve you.
You will receive a star on your profile so producers know that you are professional.
How do I get in contact with the producer?
When you have applied for a role or a producer has selected you as an option and the producer messages you through the app, you can reply to the message and ask questions regarding the role. The communication will only be available once the producer has initiated contact with you. If you have a question, to begin with, please write it in the ‘’notes’’ field when applying for the job.
I’ve uploaded a video to a role but it’s not on my profile.
When you upload a specific video or photo for a role, it will only appear there so the producer doesn’t mix up the photos from your profile.
I accidentally declined a role but didn’t mean to
No worries, write to support@selfcast.com and tell them which production and the name of the role, and they can undeclined you.
Why did I get declined?
When the producers have looked through all the applicants and found the talent they want for their project, the rest will be declined.
I have an Agent, can I still use the app?
Yes, just make sure to fill out your agent’s contact information in the field ‘’Contact email’’.
If you did not find the help you were looking for!
Contact Us: Need personalized assistance? Contact our support team through our online contact form. We’re here to help you every step of the way.
Your Feedback Matters
We’re constantly striving to improve our support services to better meet your needs. If you have any feedback or suggestions on how we can enhance your experience, please don’t hesitate to let us know. Your input is invaluable to us as we continue to refine and optimize our support resources.
Thank you for choosing Selfcast.
We’re committed to providing you with the best possible support experience and ensuring your satisfaction with our products and services.